Refund policy

Returns & Exchanges

We hope you love your Casa Bambini pieces as much as we do. If something isn’t quite right, we’re happy to offer an exchange or store credit for eligible items.

Change of Mind

Returns must be requested within 14 days of receiving your order.

To be eligible for a return, items must be:

Unworn, unused and unwashed
In their original condition
Returned with all original tags attached
Free from marks, stains, odours, makeup or damage

Once your return has been received and approved, you will be issued an exchange or store credit.

We do not offer refunds for change of mind.

Return Shipping

Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a tracked shipping service, as Casa Bambini cannot be responsible for returns lost in transit.

Original shipping charges are non-refundable for change-of-mind returns.

Sale Items

Final sale items are not eligible for a change-of-mind return, exchange or store credit.

This does not affect your rights under Australian Consumer Law where an item is faulty or otherwise fails to meet a consumer guarantee.

Faulty or Incorrect Items

We carefully inspect our pieces before they leave us. If you believe you have received a faulty, damaged or incorrect item, please contact us with your order number and photos of the item.

Where an item does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Nothing in this Returns Policy excludes or limits your rights under the Australian Consumer Law.